Work With Us

Job description:

Experienced and passionate to manage and coordinate the entire dining area of our high-class hotel. The ideal candidate will have strong leadership skills, excellent management and organizational abilities, as well as a deep knowledge of F&B operations to provide an unforgettable dining experience for our guests.

Main Responsibilities:

• Operational management: Daily supervision of all hotel dining outlets, including restaurants, bars, room service, and special events.

• Team management: Coordination and motivation of the front-of-house, kitchen, and bar staff, focusing on training and adopting high service standards.

• Menu and service planning: Collaborating with chefs and the team to create innovative and seasonal menus that meet the needs and tastes of our guests.

• Financial management: Monitoring operational costs, setting the budget, managing supplies, and optimizing resources to ensure the financial sustainability of dining services.

• Quality control: Ensuring services meet quality standards, hygiene, and food safety regulations.

• Customer relationship management: Handling guest complaints and feedback, aiming to resolve any issues promptly and improve the overall experience.

Requirements:

• Previous experience in the role of F&B Manager or similar, preferably in hotel settings.
• Excellent organizational and leadership skills, with a problem-solving attitude.
• In-depth knowledge of health and food safety regulations.
• Ability to work under pressure and make quick decisions in a dynamic environment.
• Excellent communication and interpersonal skills.

Job Description:

The cook is responsible for preparing and presenting dishes according to the high-quality standards required by our 5-star hotel. Working closely with the kitchen team, the cook must ensure a unique and refined gastronomic experience for our guests.

Responsibilities:

• Prepare and cook high-quality dishes following established recipes and menus.

• Check the quality of ingredients and manage supplies efficiently.

• Work as part of a team with other chefs and assistants to ensure smooth kitchen operations.

• Ensure the kitchen is kept clean, safe, and in compliance with hygiene and health standards.

• Manage the presentation of dishes, focusing on aesthetics and presentation.

• Collaborate with the service team to ensure prompt and impeccable service.

• Experiment with new recipes and ideas for the menu, aligning with the hotel's concept.

Requirements:

• Previous experience as a cook, preferably in high-end restaurants or 5-star hotels.

• Knowledge of advanced culinary techniques and hygiene regulations.

• Creativity and passion for cooking.

• Ability to work under pressure and as part of a team.

• Excellent organizational skills and time management.

Job Description:

The waiter is the first point of contact between guests and the hotel’s dining services. Their role is to ensure that each guest receives high-quality, personalized, and timely service in line with the hotel’s standards of excellence.

Responsibilities:

• Greet guests in the restaurant, present the menu, and answer any queries.

• Take orders and advise guests on dishes and drinks, ensuring an exceptional dining experience.

• Serve food and beverages professionally, ensuring aesthetics and punctuality.

• Monitor the guests' experience throughout the meal, ensuring every need is met.

• Deliver meals, beverages, and other requested services directly to guests' rooms.

• Manage room service orders efficiently, ensuring that every request is prepared and delivered with care.

• Handle payments and restaurant reservations.

• Collaborate with the kitchen and the dining team to ensure a smooth workflow and impeccable service.

• Keep the work area clean and organized.

Requirements:

• Previous experience as a waiter in high-end restaurants or 5-star hotels.

• Excellent communication and customer service skills.

• Knowledge of dishes and beverages, particularly international cuisines and fine wines.

• Ability to work in a dynamic environment under pressure.

• Attention to detail and care in presenting service

Job Description:

The cleaning personnel is responsible for maintaining the cleanliness and order of guest rooms and other areas of the hotel, ensuring that every room meets the hotel’s high standards of hygiene, comfort, and presentation. They play a crucial role in creating a positive guest experience by providing a spotless and welcoming environment.

Responsibilities:

• Clean and sanitize guest rooms, including making beds, dusting, vacuuming, and washing bathrooms.

• Change bed linens, towels, and replenish room supplies such as toiletries, minibar items, and stationery.

• Ensure that each room is maintained to the highest standards of cleanliness and comfort.

• Check and report any damages or maintenance issues in rooms to the appropriate department.

• Follow established procedures for cleaning, using the correct equipment, products, and safety protocols.

• Maintain a clean and organized housekeeping cart and work area.

• Adhere to hotel policies regarding guest privacy and confidentiality.

• Ensure that all public areas of the hotel are kept clean, including hallways, lobby restrooms, and staff areas.

• Report any lost and found items to management and ensure proper handling.

• Collaborate with other departments (such as front desk and maintenance) to ensure guest satisfaction.

• Follow health and safety regulations and hotel hygiene standards.

Requirements:

• Previous experience in housekeeping, preferably in a 5-star hotel or high-end hospitality setting.

• Knowledge of cleaning techniques and proper use of cleaning chemicals and equipment.

• Strong attention to detail and thoroughness in completing tasks.

• Good physical stamina and ability to perform repetitive tasks throughout the shift.

• Excellent time management skills and the ability to work efficiently.

• Ability to work independently and as part of a team.

• Good communication skills and a customer-focused attitude.

• Ability to maintain discretion and respect guest privacy.

• Flexibility in working hours, including weekends and holidays.

Job Description:

Maintenance technician is responsible for the upkeep, maintenance, and repair of the hotel's facilities, systems, and equipment, ensuring everything operates properly and safely. This role is essential for providing guests with a comfortable, secure, and hassle-free experience during their stay.

Responsibilities:

• Perform routine and emergency maintenance on electrical, plumbing, heating, air conditioning, and security systems.

• Repair and maintain hotel structures and furnishings, including guest rooms, common areas, kitchens, restaurants, and outdoor spaces.

• Address and resolve issues reported by staff or guests, responding quickly to minimize inconvenience or disruption.

• Conduct regular inspections of systems and equipment to ensure they are always functioning properly and comply with safety standards.

• Collaborate with the housekeeping department to ensure rooms and public areas are ready for guests, promptly addressing any maintenance concerns.

• Manage preventive maintenance by scheduling periodic inspections and planned maintenance tasks.

• Monitor and maintain the efficiency of hotel technology systems, such as elevators, audiovisual equipment, lighting, etc.

• Manage and maintain an inventory of maintenance records and consumables, reporting supply needs as required.

• Respond promptly to urgent maintenance requests, even outside regular working hours if necessary.

Requirements:

• Previous experience in maintenance, preferably in hotels or hospitality settings.

• Ability to perform mechanical and structural maintenance tasks.

• Knowledge of safety regulations and operational procedures for handling system failures.

• Problem-solving skills and ability to manage emergency situations quickly and effectively.

• Attention to detail and ability to work independently.

• Good communication skills and the ability to collaborate with other departments.

• Availability to work shifts, weekends, and holidays as needed.

• Flexibility, proactivity, and ability to adapt to unexpected situations.

Job description:

The reservation agent is responsible for managing hotel booking requests, ensuring a professional, accurate, and timely service. They work closely with guests, the front office team, and other hotel departments to ensure that each reservation is handled correctly, meeting guest needs while contributing to the hotel’s commercial objectives.

Responsibilities:

• Manage reservations via phone, email, online channels, and Global Distribution Systems (GDS), ensuring all information is correctly entered into the system.

• Respond to guest reservation inquiries, providing detailed information on services, rates, and availability.

• Update and monitor daily reservations, handling any changes or cancellations promptly and efficiently.

• Provide excellent customer service, resolving any guest issues or special requests before, during, and after the booking process.

• Collaborate with the front office team to ensure smooth communication and accurate management of room availability.

• Monitor occupancy and rates to optimize room availability and maximize revenue.

• Properly manage and store booking information, adhering to privacy policies and data security standards.

• Prepare daily and weekly reports on occupancy, bookings, and sales trends.

• Promote special packages, seasonal offers, and other commercial initiatives to increase bookings.

• Keep online distribution channels (website, OTAs, GDS, etc.) up to date to ensure maximum visibility and accuracy of rates.

Requirements:

• Previous experience in a similar role, preferably in 4/5-star hotels or luxury establishments.

• Knowledge of main reservation systems (PMS) and online distribution channels.

• Excellent knowledge of Italian and English (other languages are a plus).

• Ability to work with precision, maintaining high service standards.

• Excellent communication, organizational, and problem-solving skills.

• Team-oriented attitude with a strong customer focus.

• Ability to work efficiently under pressure and handle multiple tasks simultaneously.

• Flexibility and availability to work shifts, weekends, and holidays.

Job Description:

Event assistance supports the planning, organization, and management of events within the hotel. This role involves overseeing every detail of events, from logistics management to supervising on-site operations, ensuring that the needs of guests and clients are impeccably met. The event assistant works closely with the hotel team and suppliers to ensure that each event runs smoothly and meets the hotel's quality standards.

Main Responsibilities:

• Coordinate the organization and management of corporate events, conferences, dinners, and other events hosted by the hotel.

• Collaborate with the client to define the specific needs of the event, including menu selection, setup, and technical equipment.

• Manage communications with clients and other hotel team members to ensure all requests are fulfilled in a timely manner.

• Ensure that all equipment and materials are ready and properly positioned before the event starts.

• Supervise event logistics, managing guest flow and resolving any issues that arise during the event.

• Support the management of meeting room bookings and preparation of the service order.

• Ensure all safety regulations are followed during the event and that guests feel welcomed and safe.

• Ensure that all post-event activities are properly managed, such as handling feedback.

• Monitor and manage payments related to events, including advance payments, final balances, and invoice management, ensuring all transactions are completed accurately and on time.

Requirements:

• Experience in the hotel industry, preferably in Front Office and/or events.

• Excellent communication and interpersonal skills, with a strong focus on customer service.

• Strong organizational and problem-solving abilities, with the capacity to work under pressure and handle multiple tasks simultaneously.

• Attention to detail and the ability to anticipate clients' needs.

• Knowledge of basic computer tools (Word, Excel, PowerPoint) and preferably hotel management software.

• Ability to work as part of a team and interact with various departments within the hotel (food and beverage, housekeeping, reception, etc.).

Job description:

As a key member of our hospitality team, the Concierge will provide personalized assistance and exceptional service to guests, ensuring their stay is memorable. This role requires a person with in-depth knowledge of the city of Milan, refined communication skills, and a commitment to the highest standards of luxury hospitality.

Main Responsibilities:

• Guest Assistance: Serve as the primary contact for guests, responding to all questions, requests, and concerns with professionalism.

• Local Knowledge and Recommendations: Offer expert advice on restaurants, attractions, shopping, and local events. Maintain up-to-date knowledge of Milan’s cultural landmarks and exclusive experiences to enhance the guest experience.

• Reservations: Manage all restaurant bookings, transportation, activities, and other guest requests, ensuring accuracy and follow-up for a seamless experience.

• Problem Resolution: Proactively address any guest concerns or issues, working quickly and effectively to find solutions that exceed guest expectations.

• VIP Services: Provide additional attention to VIP guests, coordinating personalized services and assisting with special arrangements to enhance their stay.

• Collaborative Communication: Work closely with other departments to coordinate guest needs and ensure clear communication with the team regarding guest preferences and special requests.

• Guest Satisfaction Monitoring: Assist in monitoring guest satisfaction through feedback and follow-up, helping to identify opportunities for continuous improvement.

• Administrative Tasks: Maintain records of guest interactions, requests, and services provided. Prepare daily reports for management review.

Requirements:

• Experience: Minimum 2-3 years in a luxury hotel, preferably in a concierge role.

• Skills: Exceptional interpersonal and communication skills, both written and verbal, with fluent knowledge of English and Italian; knowledge of additional languages is a plus.

• Knowledge: Comprehensive knowledge of Milan's cultural offerings and lifestyle, including restaurants, art galleries, boutiques, and local attractions.

• Service Orientation: A genuine commitment to guest satisfaction, with a proactive and detail-oriented approach.